At Morocco Travelling, we are committed to providing exceptional private tour experiences across Morocco. We understand that travel plans may change, and we aim to offer a clear and fair cancellation and modification policy.
Cancellation Policy
Private tour cancellations are handled as follows:
- More than 35 days before tour start:
Full refund of the booking amount. - 20 to 30 days before tour start:
50% refund of the booking amount. - Within 14 Days of tour start:
No refund.
Please note: Cancellations must be requested via email or WhatsApp and are confirmed only when acknowledged by our team.
🔄 Modification & Exchange Policy
- Tour date changes, participant substitutions, or minor itinerary changes are accepted free of charge up to 30 Days before departure.
- Changes requested within 30 Days of the tour start will be evaluated based on availability and feasibility.
📦 Return Policy (for Prepaid Services)
As a service provider offering travel and experiences, physical returns are not applicable. However, we ensure transparency and flexibility in cancellation and booking adjustments.
📞 Contact Us for Refunds or Changes
If you need assistance with a cancellation, refund, or change to your booking, please contact us directly:
- 📧 Email: contact@moroccotravelling.com
- 📱 WhatsApp: +212 708-769790
- 📍 Office Address: Marrakech 40000, Morocco
Our team is available 7 days a week and will respond promptly to your request.
📌 Important Notes
- Refunds, when applicable, are processed within 7 business days.
- All transactions are subject to the terms agreed upon at the time of booking.